Refund policy
Returns & refunds
Change of mind
We will happily refund the cost of your item, provided the item and its packaging are returned to us within 7 days from receipt for tracked orders (30 days from shipping date for untracked orders). Items must be in their original condition.
You are responsible for any shipping costs and duties from returning the goods to us.
In the case you want to exchange and item for another in in our shop, please email us first to make sure the stock is available. If it is, you are responsible for the re-shipping fee. If the exchange is not possible, we can arrange a refund if the conditions above are met.
For merchandise, please make sure you check the measurements before purchase to avoid disappointment :(
Faulty items
If the items are faulty or unusable/unreadable, please email us with your order number and a brief explanation of the problem and images if possible. (Some folds and minor wrinkles are acceptable and expected, since it’s a paper magazine travelling with other parcels worldwide!)
Once the fault is confirmed, we will arrange a way for you to return the faulty item (at our cost). Once we receive it, we will either refund the cost of the item (paid at purchase, including postage if it applies) or send you a replacement if the stock is available.
Orders returned to sender
If an order is returned to us by the shipping company because it failed to be collected during the period defined by the carrier, it will be considered abandoned and unfortunately we can’t refund or send it again unless a re-shipping payment is arranged.
Others
Gift cards and downloadable digital/software products are non-returnable and non-refundable items.
We will happily refund the cost of your item, provided the item and its packaging are returned to us within 7 days from receipt for tracked orders (30 days from shipping date for untracked orders). Items must be in their original condition.
You are responsible for any shipping costs and duties from returning the goods to us.
In the case you want to exchange and item for another in in our shop, please email us first to make sure the stock is available. If it is, you are responsible for the re-shipping fee. If the exchange is not possible, we can arrange a refund if the conditions above are met.
For merchandise, please make sure you check the measurements before purchase to avoid disappointment :(
Faulty items
If the items are faulty or unusable/unreadable, please email us with your order number and a brief explanation of the problem and images if possible. (Some folds and minor wrinkles are acceptable and expected, since it’s a paper magazine travelling with other parcels worldwide!)
Once the fault is confirmed, we will arrange a way for you to return the faulty item (at our cost). Once we receive it, we will either refund the cost of the item (paid at purchase, including postage if it applies) or send you a replacement if the stock is available.
Orders returned to sender
If an order is returned to us by the shipping company because it failed to be collected during the period defined by the carrier, it will be considered abandoned and unfortunately we can’t refund or send it again unless a re-shipping payment is arranged.
Others
Gift cards and downloadable digital/software products are non-returnable and non-refundable items.