Shipping policy
Currency
All prices in AUD, unless otherwise specified.Pre-orders
Orders that contain pre-order items will be dispatched once those are available. We’ll notify you via email when that happens.Pickups
A local pickup service is available from Sample Coffee Pro Shop cafe and roastery, free of any additional shipping fees.The address of is Unit 1.03, 75 Mary Street, St Peters NSW 2044 Australia (please check on Google Maps for opening times before you head over there).
We’ll send you a confirmation email once the order is ready to be collected.
Shipping
Shipping costs are calculated and shown during checkout. This fee varies depending on the total weight, destination and delivery method you choose.
Most orders will ship out within 7 days from order confirmation. We do not ship on Saturdays, Sundays, or holidays. Once shipped, delivery times fully depend on the third party postage provider(s). While we will do all we can to ensure your order is delivered as quickly as possible, we cannot be held responsible for delays incurred by third party freight providers.
We send our packages using recyclable or compostable materials, and Australia Post ensures a carbon neutral delivery.
International duties and taxes
When you place an international order, you are responsible for any duties and taxes set by the Customs Authority of the destination country—please check if these could apply to you before buying.
Unclaimed orders
Most delivery companies have a collection window in which orders can be picked up from their office, if delivery to the address isn’t available or successful. In most cases, we get charged a ‘Return To Sender’ fee for the journey back to our headquarters.
Any fees/charges/taxes/duties that result from an unclaimed or uncollected parcel, or from a parcel that hasn’t been delivered due to a typo in the address written in our checkout form, are your responsibility and will be charged to the credit card provided for the purchase.
Pickup orders that are not collected within 30 days from collection-ready day will be considered abandoned.
Most orders will ship out within 7 days from order confirmation. We do not ship on Saturdays, Sundays, or holidays. Once shipped, delivery times fully depend on the third party postage provider(s). While we will do all we can to ensure your order is delivered as quickly as possible, we cannot be held responsible for delays incurred by third party freight providers.
We send our packages using recyclable or compostable materials, and Australia Post ensures a carbon neutral delivery.
International duties and taxes
When you place an international order, you are responsible for any duties and taxes set by the Customs Authority of the destination country—please check if these could apply to you before buying.Unclaimed orders
Most delivery companies have a collection window in which orders can be picked up from their office, if delivery to the address isn’t available or successful. In most cases, we get charged a ‘Return To Sender’ fee for the journey back to our headquarters.Any fees/charges/taxes/duties that result from an unclaimed or uncollected parcel, or from a parcel that hasn’t been delivered due to a typo in the address written in our checkout form, are your responsibility and will be charged to the credit card provided for the purchase.
Pickup orders that are not collected within 30 days from collection-ready day will be considered abandoned.